Shipping Policy

At SA Surveillance, we are committed to providing fast and reliable delivery across South Africa. Below are the details of our shipping policy to ensure a smooth shopping experience.

SHIPPING LOCATIONS

We offer nationwide delivery across South Africa, including major cities, towns, and remote areas.

SHIPPING TIMEFRAMES

  • Free Insured Tracked Delivery: 3-5 business days
  • 1-3 Day Express Insured Tracked Delivery (R150 Fee): Faster delivery
    for urgent orders
  • Orders placed before 12 PM: Processed and dispatched the same day (Monday – Friday)
  • Orders placed after 12 PM: Processed the next business day.

SHIPPING COSTS

  • Free Insured Tracked Delivery: Included with all orders
  • 1-3 Day Express Insured Tracked Delivery: R150 fee
  • Bulk Orders: Contact us for special shipping arrangements and bulk discounts

ORDER PROCESSING & TRACKING

Once your order is confirmed:

  • You will receive a tracking number via email or SMS.
  • Orders are dispatched using trusted courier partners for secure and timely delivery.
  • You can track your order in real-time through the courier’s tracking portal.

DAMAGED OR LOST SHIPMENTS

  • If your order arrives damaged or missing, please contact us within 24 hours of delivery.
  • We will work with our courier partners to resolve the issue and
    arrange for a replacement if necessary!

INTERNATIONAL SHIPPING

Currently, we only ship within South Africa. For international inquiries, please contact our support team.

CONTACT US

If you have any questions about our shipping policy, feel free to reach out: